Política de envío
Shipping Overview
All orders are hand-packed and most of our packages are shipped from Arequipa, Peru. We work with DHL, our trusted international courier partner, to deliver your order safely to your destination — anywhere around the globe.
Processing Time
Orders are processed within 2–4 days after the order is confirmed. You will receive a shipping confirmation email with your tracking number as soon as your order is dispatched.
Free Shipping
We offer free worldwide shipping on all orders of 2 or more items. Frazadas and Ponchos always include free shipping, regardless of quantity. Single-item orders of other products may be subject to a shipping fee depending on destination, which is displayed clearly at checkout before payment.
Estimated Delivery Times
The following are estimated transit times after dispatch from Arequipa, Peru. These are estimates based on standard DHL transit and may vary due to customs processing, public holidays, or local delivery delays.
| Destination | Estimated Delivery |
|---|---|
| Europe | 5–10 business days |
| USA & Canada | 5–10 business days |
| Australia & New Zealand | 7–10 business days |
| Rest of World | 7–14 business days |
Order Tracking
Once your order ships, you will receive an email with your DHL tracking number. You can follow your shipment in real time via our Track Your Order page. If you have not received tracking information within 5 business days of your order, please contact us.
Customs, Duties & Import Taxes
PeruvianCultures ships internationally from Peru. Your order may be subject to import duties, taxes, and customs clearance fees imposed by your country’s customs authority. These charges are:
- Determined entirely by your local customs office — not by PeruvianCultures
- The sole responsibility of the recipient
- Not included in the item price or shipping fee charged at checkout
We have no control over these charges and cannot predict their amount. We recommend contacting your local customs office before placing your order if you have any concerns. Please note that we are legally required to declare the full value of goods on all customs documentation and cannot mark shipments as “gifts” or undervalue declarations.
Shipping Address
Please ensure your shipping address is complete and accurate at checkout. PeruvianCultures is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at peruvianculturesperu@gmail.com and we will do our best to correct it before dispatch.
Lost or Damaged Shipments
If your order is lost in transit or arrives damaged, please contact us within 14 days of the estimated delivery date. We will work with DHL to investigate and, where confirmed lost or damaged through no fault of the customer, we will arrange a replacement or full refund. We recommend photographing any damage upon receipt of your package, as this may be required when filing a claim.
Contact Us
If you have any questions about your shipment, please contact us and we will respond within 1–2 business days.