Track Your Order
Every piece begins its journey from the highlands of Peru — here's how to follow yours.
Track via AfterShip
Enter your tracking number to get real-time updates on your shipment:
Track My Package →You will receive your tracking number by email within 2–4 business days of placing your order. If you haven’t received it, please check your spam folder.
Estimated Delivery Times
All orders ship from Arequipa, Peru. Processing time is 2–4 days before dispatch.
| Destination | Estimated Delivery |
|---|---|
| Europe | 5–10 business days |
| USA & Canada | 5–10 business days |
| Australia & New Zealand | 7–10 business days |
| Rest of World | 7–14 business days |
Delivery times are estimates and may vary due to customs clearance or postal delays in your country.
Customs & Import Duties
International shipments may be subject to import duties and taxes determined by your country’s customs authority. These charges are the buyer’s responsibility and are not included in our prices or shipping fees. Most textile packages pass through customs without issue, but we cannot guarantee exemption.
Need Help With Your Order?
If it has been more than 5 business days since your order and you have received no tracking information, or if your tracking shows an unexpected issue, please contact us with your order number and we will resolve it promptly.